FAQs
FAQs
CONTACT
How do I contact customer service?
You can reach our customer experience team by emailing us at info@PeaceLoveHockey.com.
ORDERING AND PAYMENTS
How do I check the status of my order or track a shipment?
You will receive a confirmation email when your order is placed. You will also receive an email including tracking information when the order is shipped. At anytime you can log in to your account using the “login” link at the top of our website to check the progress and status of your order.
How do I change or cancel my order?
Please contact our PeaceLoveHockey.com Customer Experience team to change/cancel an order.
What payment options are accepted?
We currently accept Visa, MasterCard, Discover, American Express and PayPal for payment.
What currency is your site in?
We are a US based company, all prices are in US Dollars.
How do I use a promotion/coupon code?
At checkout there will be a box for you to enter an active promotional or discount code that will be applied to your order. Only 1 discount code is allowed per order.
How is sales tax calculated?
We charge all applicable sales taxes as regulated by state, provincial, and federal governing regulations.
SHIPPING
How long will it take to receive my order?
We do our best to process your orders as quickly as possible. Most orders are processed within a few business days (excluding the weekends) and then depending on the shipping service selected your shipping lead times would start from that point. Please note that during peak order volumes, it may take us a little bit longer to get your order out, but rest assured we are working hard to get it out as quickly as possible.
Do you ship to Canada?
Yes, we can ship to Canada. We ship to Canada using USPS International Mail Services.
Do you ship internationally?
Sorry - Not at this time.
Do you ship to APO/FPO addresses?
Yes, we can ship to APO/FPO addresses with the US Postal Service.
Do you ship to P.O. boxes?
Yes, we can ship to PO boxes thru the US Postal Service.
OTHER
Majority of our products are produced on a limited edition basis. Once they are gone, we typically don’t remake them. So if there is a product you want, be sure to order it before it’s too late! If the item is out of stock on our website, you may be able to find it with one of our retail partners.
Will you donate some items or sponsor me and/or my team?
We love to give back and help out where we can, but please be aware we get asked a lot for donations. Feel free to contact us and we if have any room left in our sponsorship/donation budget, we’ll do our best to help out. No guarantees though.